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Conversational AI and AI Voice Agents Can Supercharge Your Operations

Coverage for After-Hours Calls Service industries such as plumbing, electrical, HVAC, and storm/fire damage restoration have implemented voice agents to manage after-hours emergency calls. These agents qualify the urgency of situations, collect critical information, dispatch on-call technicians for genuine emergencies, and schedule next-day appointments for non-urgent matters. Appointment Setting and Management AI voice agents can… Continue reading Conversational AI and AI Voice Agents Can Supercharge Your Operations

Avaya Alternative for Small Contact Centers

Is Your Contact Center Affected by Avaya’s 200-Seat Minimum? Find the Best Alternative Today! Avaya’s new policy requires at least 200 agent seats—what does this mean for your business? Discover top-rated, cost-effective contact center solutions tailored for small and mid-sized businesses. [Find My Alternative] Why Choose an Alternative to Avaya? – No 200-Seat Minimum: Stay… Continue reading Avaya Alternative for Small Contact Centers

Business Phone Systems By Yealink, With PizaBox

Telephone handset off the hook lying on a black reflective surface alongside the instrument , close up low angle view with copyspace.

Open One Solutions offers the T46, T48 and T49 by Yealink. Yealink’s video collaboration phone T49G is designed for executives and teleworkers. It strikes the perfect balance between simplicity and sophistication, enabling high quality communications for business executives and professionals alike. With an enlarged, eight-inch, liquid crystal display (LCD) touch screen measuring 1280 x 800… Continue reading Business Phone Systems By Yealink, With PizaBox

Cudatel Has Become A Problem. OOS Has The Solution!

Smiling young businesswoman talking on a telephone while working with a colleague at a desk of an office reception

Barracuda Networks announced on July 19, 2016 their Cudatel PBX is now end of life and support will only be continued until June 30, 2019. What are you going to do if you have a Cudatel PBX? At Open One Solutions, Inc. we have the answer for you. Your choice is simple and easy. First, we… Continue reading Cudatel Has Become A Problem. OOS Has The Solution!

Give Your Customers the Attention They Crave

Smiling young businesswoman reading a text message on her cellphone while sitting at her desk in an office

There’s a common misconception in the business world: Customers don’t want to be contacted by brands too much.  Although that can be true – we’ve all heard horror stories of brands that just spam customers every single day with pressure-laden sales pitches. No one sets out to be that kind of company. We’ve also heard… Continue reading Give Your Customers the Attention They Crave

VoIP Phone Service: 7 Reasons to Choose Open One Over the ‘Big Guys’

Male customer support service operators with headsets talking at light office. Positive hotline centre colleagues having friendly conversation behind their computer monitors, indoors

If you’re reading this, chances are that your business already has a VoIP phone service. But are you… Unhappy with the service? Frustrated with the continual price increases? Sick of being locked into lengthy contracts ? Angry at the lack of care or understanding from customer service? Tired of spending hours talking to tech support… Continue reading VoIP Phone Service: 7 Reasons to Choose Open One Over the ‘Big Guys’

Where is your Cloud Data Center & is it Hurricane Proof?

Cloud Data Center: Location, location location… Are you considering making the switch to a Cloud Based Phone Service? One of the most important questions you should ask your prospective provider is the location of their Cloud Data Center. Where do all of the phones calls on their system go? With Open One Solutions PizaBoX we take our… Continue reading Where is your Cloud Data Center & is it Hurricane Proof?

Why Declining Use of Voicemail is Great News for Your VoIP System

Young black businessman using the phone at his office desk

As the years roll forward, certain technologies move faster and faster while others are left behind. This has always been the way of it forever, from stone tablets to computers. While voicemail is certainly declining in use, that does not mean your VoIP system needs to also decline – in fact, there is a unique… Continue reading Why Declining Use of Voicemail is Great News for Your VoIP System

Digium Announces Switchvox 6.1

Pretty young elegant businesswoman sitting by desk in office, consulting client on the phone and making notes in document

Switchvox 6.1 is available with the official release date of March 1, 2016. 6.1. It will officially support VMWare and is built on the all new and powerful Asterisk13 platform. Via the OpenCTI plug-in the system will support SalesForce. Expect numerous new features to soon be released which are now capable due to Switchvox being built on the… Continue reading Digium Announces Switchvox 6.1