Turn Your Current VoIP System Into a TeleCom Powerhouse with SMS
If you were to pick three or four random companies that have a VoIP system in place, you will see wildly different communication systems. Some will be akin to the VoIP systems from the 90s; some will have every feature, new and old, all in place. And yet, each of them can still be more efficient. Sure, the VoIP system will all the new technologies in place have the tools ready, but are they using them? Do they know how to use them efficiently? By adding SMS texts to your VoIP system, you can increase the efficiency not just when customers talk to employees, but also how employees talk to each other.
Here are 4 ways SMS will turn your communications system into an efficient powerhouse.
Less downtime, faster sales
Let’s say a customer calls an employee with a question or a request and ends up leaving a message. However long that message sits there can have a huge impact on the result of that call. If a lot of time goes by, the customer might go elsewhere. What if the employee is out of the building or in a meeting? If the message is checked quickly, the customer might buy from you. By having SMS as part of your communications system, employees can receive a text immediately upon the message being sent - no matter where they are or what they’re doing. Furthermore, without this feature, you might have an employee checking to see if they have messages too often; a waste of resources a company time for almost nothing.
Less cost, faster results
A single sale might require several employees to take action. And frequently, each employee must wait for someone else to take an action before they can act. This can lead to many people waiting on one higher up employee. Every second these people are waiting is increasing the cost of doing business. And many of them in a row can seriously impact your bottom line. But with SMS, everyone can be kept up to speed the second they are required to take action, speeding the chain of production and movement between employees with just a simple text.
Better relationships, more often
Customer service is more of a deal-breaker than ever before. Many companies offer similar value in products and services that the experience working with that company can be the reason they get or lose a customer. Plus, customer reviews are very relevant online, and many people check these reviews before they would ever consider working with a company. With SMS as an integrated part of your communication system, you’ll be able to offer fast and personal customer service that truly sets you apart. This can lead to an influx of positive reviews, increasing the likelihood someone finds your company without extra time or money from you.
Fewer requirements, faster resolutions
The standard way for a customer and an employee to communicate is with a phone call, which requires two people to talk, at the same time. But with SMS, each part of the conversation can happen independently, not requiring both parties to sync up. This lets conversations progress faster than if the two people had to be available at the same time, and also reduces the stress that customers can feel having to talk to another person.
These 4 elements make SMS an efficient powerhouse for your communications systems, allowing you to save time, reduce cost, and better treat your customers.
Open One Solutions, Inc. is a Chicago based Business VoIP Provider specializing in both cloud / hosted and premised based IP phone systems or IP-PBX solutions. Open One Solutions brings years of experience in this field. Our company founder has been using and deploying cloud / hosted VoIP since 2004 and deploying IP-PBX solutions since the 90s. For additional information, contact us at 312-780-1010 or email us at info@openonesolutions.com