VoIP Hosted Call Center Solutions
Chicago’s Premier VoIP Hosted Call Center Provider
At Open One Solutions, we specialize in delivering high-performance, cost-effective VoIP Call Center Solutions—whether you need a cloud-based setup, an on-premise deployment, or a hybrid approach.
Our powerful PizaBoX™ platform comes packed with enterprise-grade features built for agile, modern call centers. From call monitoring tools like barge, listen-in, and whisper, to real-time reporting dashboards, we give you the tools to manage and optimize your team at every level.
Intelligent Agent Reporting & Analytics
Gain full visibility into your team’s performance with advanced reporting tools that include:
- Call Duration
- Hold and Wait Times
- Agent Talk Time vs. Idle Time
- Call Volume by Agent
- Missed and Abandoned Call Rates
- Call Disposition Tracking
- Service Level Performance
- Live Queue Status and Trends
These insights help you identify bottlenecks, improve training, and make smarter staffing decisions—all in real time.
Built Around Your Business
No two call centers are alike. That’s why we offer:
- Fully customizable solutions, including custom coding and third-party integrations
- Rapid deployment—even for on-premise systems
- Exact-fit configurations aligned with your specific processes and goals
- Enhanced call center package with additional tools and analytics for teams that need more than just the basics
Save Over 60% Compared to Big-Name Platforms
Why pay for bloated systems with features you don’t need? Our clients consistently realize up to 60% savings over traditional VoIP call center providers—without sacrificing quality or reliability.
Let’s Build the Right Call Center for You
Whether you’re growing fast or modernizing an existing operation, Open One delivers scalable, intelligent VoIP Call Center Solutions built around your needs.
Contact us today at 855-BIZ-VOIP
and discover the smarter way to run your call center.