Success Story: Coffeehouse Chain Switches to Managed POTS Lines Without Spilling a Drop
I N D U S T R Y : R E T A I L
- Locations: 8,500
- Lines: 25,500+
- Deployment: 5 months
- Budget: $7.65M Annually
S O L U T I O N O V E R V I E W
The IT team chose our solution because we offered a complete service from a single nationwide vendor capable of managing the entire conversion. We deployed the solution without disrupting service, scheduling the transition during low-traffic periods to minimize impact.
All critical systems, including voice, security, environmental, and fire control, remained operational, and the client’s phone numbers stayed the same, making the change seamless for customers. The coffee chains now rely on our Next Generation POTS lines for their communication needs.
T H E C H A L L E N G E
An American multinational chain of coffeehouses and quick service restaurants spoke to us about switching from First Generation POTS Lines to Next Generation Managed POTS Lines. Traditional copper wire lines were being deprecated. The FCC already approved their discontinuation. Repair crews were not prioritizing fixes. It was a matter of time before their entire system broke down. Their point-of-sale system for the coffeehouses was supported by the First Generation POTS Lines. If the system went down for any length of time, it would hamper their ability to do business. In addition, the phone numbers used by the chain were well-established with their clientele. Down lines meant confusion, poor customer service and a potential loss of revenue. Each location had POTS lines for fire alarms, voice lines, panic button, security systems, and modems for out-of-band management. Further, the coffeehouses were very popular and expanding with new construction. If they continued to use POTS lines, the new construction would have to deal with telecommunication vendor delays, resulting in costly permits and fines. The chain needed to switch from First Generation POTS lines in both their old and newly constructed buildings without disruption.
“We invested heavily in
marketing our contact phone
number. We wanted to
upgrade our copper wire
system without disruption to
the customer’s ability to
reach us.”
– Vice President of
Telecommunications
B E N E F I T S
Seamless transition
Port existing DID numbers
100% Managed Service
Insight and cost control
Compatibility with Legacy Systems
Future-proof business operations
O U R S O L U T I O N
The IT Team evaluated several options. They went with us as we could offer a complete solution from one nationwide vendor. Having a comprehensive, managed service provider that could manage the entire conversion was one of the deciding factors in our favor. The solution was deployed without disruption to service, at the client’s locations, when customer traffic would be least affected. The voice, security system, environmental, and fire control systems did not go down. Their phone numbers remained the same. To the customer, the change was invisible. The coffee chains now rely upon our Next Generation POTS lines.
T H E B O T T O M L I N E
Exclusively distributed through telecommunications providers, resellers, and MSPs, our next generation managed POTS Line Replacement service is a code compliant comprehensive solution. It replaces and modernizes traditional First-Generation POTS lines. All equipment is carrier grade and UL Listed to deliver future-proofed telephone services. Our technology replaces all analog business lines including but not limited to: Fire Alarms, Security Alarms, 911 Lines, Elevators, Fax Lines, Remote Access Modems, Credit Cards Machines, Security Gates, Point of Sale Terminals, Out-of-Band Management Systems, Legacy PBX Systems, Panic Buttons and more.