In today’s world of texting, cell phones, emails, Facebook, twitter and other social media services we seem to get hit from all sides returning emails, texts, etc at all hours of the day night and weekend. We seem to be beholden to these devices as our masters. We jump every time our smart phone dings,… Continue reading 7 TIPS on How to Stop Being a Slave to Business Telephone Technology
Author: Robert Harney
What Happens If Your Business Voice and Internet Service Are Out?
Do you have a Business Voice and Internet Continuity Plan in place? Studies show that 92% of all businesses that lose their Telephone and Internet Service for a week or more go bankrupt within a year. This does not have to be you, provided the proper Business Continuity Plans are implemented. As our client, you… Continue reading What Happens If Your Business Voice and Internet Service Are Out?
Having a Hosted VoIP Call Center Is a HUGE cost saver to Small Business
Call centers have advanced in the decades since they were first created. Companies use call centers for customer service, sales and technical support. These call centers allow specific trained employees to handle certain customer inquires. It not only eases these employees day by not having to juggle multiple jobs, but works fantastically for the customer… Continue reading Having a Hosted VoIP Call Center Is a HUGE cost saver to Small Business
Anatomy of a VoIP Solution – Part 3
Last month we learned about The WAN or Bandwidth provider. Today, we’re going to jump right into… Your Network better known as the LAN I have been amazed at what I have seen. I have seen switches placed under people’s desks, cabling run across the carpeting, the use of multiple routers and weird wireless devices,… Continue reading Anatomy of a VoIP Solution – Part 3
Anatomy of a VoIP Solution – Part 2
Last month we learned about The Service Provider. Today, we’re going to get into… The WAN or Bandwidth provider This is also known as the Internet Service Provider or ISP. In today’s VoIP deployments most customers run with the BYOB being Bring Your Own Bandwidth. In such cases many of these Bandwidth providers will promise… Continue reading Anatomy of a VoIP Solution – Part 2
Anatomy of a VoIP Solution – Part 1
You’re only as good as the Weakest Link Changing over to a Hosted VoIP solution will save your business money. This solution consists of three main components. These components are the Service Provider, the Wide Area Network (WAN) or connectivity better known as the bandwidth provider, and the network in your office known as the… Continue reading Anatomy of a VoIP Solution – Part 1