Most Chicago buildings are paying for analog phone lines nobody can identify. A fax line for a machine thrown out in 2015. A modem line for a system that was replaced twice. An alarm circuit that went cellular three vendors ago. And somewhere in that same list, usually, the elevator emergency phone and the fire… Continue reading Your Chicago Building Has Analog Lines Nobody Can Account For — and Some of Them Are Code
Category: AI receptionist
What Is a PBX Phone System — and Why Yours May Be on Borrowed Time
A PBX — private branch exchange — is a private telephone system that lives inside your business. It sits in a closet or a rack, connects your desk phones to each other, and connects your building to the outside phone network. When someone calls your main number and gets routed to the right extension, that… Continue reading What Is a PBX Phone System — and Why Yours May Be on Borrowed Time
The Copper Sunset
The copper sunset is the retirement of traditional analog phone lines — POTS lines — by the carriers that have run them for a century. It is not a proposal or a trend. Carriers are physically removing the equipment, the FCC cleared most of the remaining obstacles in March, and the notice you get before… Continue reading The Copper Sunset
What is an AI voice agent — and how does it actually answer your calls?
An AI voice agent is software that answers your business phone, understands what the caller is asking in plain speech, and then does something about it — routes the call, books an appointment, answers a question, or takes a message and gets it to the right person. It is not a phone tree. Nobody presses… Continue reading What is an AI voice agent — and how does it actually answer your calls?