Success Story: Non-profit Medical Center

Background
The Medical Center was looking for a new provider of voice and data services. Their desire was to upgrade their Internet connection to a true dedicated DSL connection while simultaneously maintaining or reducing their current overall cost structure. They were also looking for a service provider who could provide 24x7x365 customer care answered by a live human.

Process
Open One conducted a thorough assessment while focusing on viable solutions. We presented to the client five highly competitive alternatives, all with varying strengths and weaknesses. The Medical Center required one dedicated number to call for all of their service requirements and the chosen provider fit the bill. Additionally, the provider’s web-portal was preferred for the ability to run complete reports.

Outcome
These alternatives ranged in savings from 20 to 32%. In the end, The Medical Center chose a excellent provider, which offered 20% savings. The chosen provider, while not the lowest cost, was chosen was for the elevated level of service provided – a priority over best price for the foundation. Today, Open One Solutions is working on a migration of this center to a fully-integrated Hosted VoIP solution.